Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers, ensuring that we provide the very highest levels of responsiveness to you at all times.
IMPORTANT: Due to the Christmas and New Year holidays, online orders between 21st December 2020 and 3rd January 2021 will be shipped again starting 4th January 2021. Kindly keep this in mind if your order should arrive in time for Christmas.
You will receive an email containing your Tracking Number with Tracking Link once your package has been shipped from the warehouse. Click on the Tracking Link to check the most up-to-date status of your order. You can find more information in our Shipping Policy.
We send all parcels using the Austrian postal service or with NOX Nachtexpress. Deliveries to Germany are handed over to DHL by the Austrian Postal Service.
Express shipping in Austria: Parcel will be delivered within two working days after payment entrance. Post EMS Express Service: €11.00 per parcel (currently not available)
Express shipping in Germany, Slovakia, Hungary: NOX Nachtexpress: € 24.00 per parcel
Express shipping in other EU countries: NOX Nachtexpress: € 45.00 per parcel
You can request to return & exchange items within 14 days from the date you received your package.
Before you return your item, make sure that the items are in the same condition you received them in, with the identification tag and seal still attached. For more information, consult our Returns and Refunds.
We reserve the right to refuse late returns or returned items that don´t match the terms set.
Please fill out the quick form and we will get back to you as soon as possible.