Please ensure all of your shipping details are 100% complete and correct before placing the order.
Deep Nature Project GmbH is not liable if incorrect or missing shipping information is provided at checkout. We are not liable to refund or change the delivery address in such circumstances.
Deep Nature Project GmbH is responsible for delivering the item to the shipping address provided, we are not liable if the item is lost or stolen after the item has been delivered. Please ensure the delivery location is a safe environment.
Shipping Fees & Delivery Time
We process all orders within 1-3 business days after receipt of payment.
We deliver Europe-wide* within 1-3 working days.
* The Canary Islands are outside our delivery area.
Please note that these are estimated processing & delivery periods, which may vary during the holiday seasons.
Shipping costs:
Austria
Free Standard shipping from an order value of 40 €
Standard shipping: 3,90 € (up to 3 kg) per delivery
European Union:
Free Standard shipping from an order value of 40 €
Standard shipping: 7,90 € (up to 3 kg) per delivery
Switzerland:
Standard shipping: 12,90 € per delivery
Standard shipping from an order value of 40 €: 6,45 € per delivery
Great Britain / United Kingdom (UK):
The minimum order value for deliveries to Great Britain is € 160.
Standard shipping: 6,45 € per delivery
Since January 1st, 2021 deliveries to the UK are taxable to HM Revenue and Customs. Please note that our Invoices will no longer contain the payable tax and all our advertised prices are net prices. The payable import sales tax (of 20 %) will be collected by the courier company upon delivery.
As soon as your order is dispatched, you will receive a shipping confirmation via e-mail.
Shipping time may vary due to product availability. Deep Nature Project GmbH reserves the right to cancel orders should products not be available. In that case, customers will be informed.
In the event of canceled orders, our refunds take 5-7 business days to process, as all payments go through a payment gateway and it takes a couple of working days for settlement.
Please note that any taxes and customs fees in regard to your purchase are to be held responsible by the customer.
If you have any questions related to your delivery, our Customer Care team will be happy to help you at office@deep-nature.at
Our quality standard
We are only satisfied once we fully meet our high quality standards. This is not only validated by our internal quality management and our own laboratory. We also regularly submit to external independent test bodies. Because only when checked and certified our organic hemp extracts and organic hemp food are send out to you. And even though we are already thinking about how we can become even better, we are very proud that our quality standards have been awarded 8 times.
