Shipping Rates & Policies

Please ensure all of your shipping details are 100% complete and correct before placing the order.

Deep Nature Project GmbH is not liable if the incorrect or missing shipping information is provided at checkout. We are not liable to refund or change the delivery address in such circumstances.

Deep Nature Project GmbH is responsible for delivering the item to the shipping address provided, we are not liable if the item is lost or stolen after the item has been delivered. Please ensure the delivery location is a safe environment.

Shipping Fees & Delivery Time

Please note that these are estimated delivery times. Weekends and public holidays are not included.

We process all orders within 1-3 business days excluding holidays and weekends.

Keep in mind that we ship item(s) as soon as they are available. So if there’s more than one item in your order, you may receive the items separately (at no extra charge). We will send you a separate email confirming the shipment along with tracking numbers.

PLEASE NOTE THAT THESE ARE ESTIMATED DELIVERY TIMES ONLY.

• Austria: Estimated Shipping Time: 2 – 5 business days
• Belgium: Estimated Shipping Time: 2 – 5 business days
• Bulgaria: Estimated Shipping Time: 2 – 5 business days
• Croatia: Estimated Shipping Time: 2 – 5 business days
• Cyprus: Estimated Shipping Time: 2 – 5 business days
• Czech Republic: Estimated Shipping Time: 2 – 5 business days
• Denmark: Estimated Shipping Time: 2 – 5 business days
• Estonia: Estimated Shipping Time: 2 – 5 business days
• Finnland: Estimated Shipping Time: 2 – 5 business days
• France: Estimated Shipping Time: 2 – 5 business days
• Germany: Estimated Shipping Time: 2 – 5 business days
• Greece: Estimated Shipping Time: 2 – 5 business days
• Hungary: Estimated Shipping Time: 2 – 5 business days
• Ireland: Estimated Shipping Time: 2 – 5 business days
• Italy: Estimated Shipping Time: 2 – 5 business days
• Latvia: Estimated Shipping Time: 2 – 5 business days
• Liechtenstein: Estimated Shipping Time: 2 – 5 business days
• Lithuania: Estimated Shipping Time: 2 – 5 business days
• Luxembourg: Estimated Shipping Time: 2 – 5 business days
• Malta: Estimated Shipping Time: 2 – 5 business days
• Poland: Estimated Shipping Time: 2 – 5 business days
• Portugal: Estimated Shipping Time: 2 – 5 business days
• Romania: Estimated Shipping Time: 2 – 5 business days
• Slovakia: Estimated Shipping Time: 2 – 5 business days
• Slovenia: Estimated Shipping Time: 2 – 5 business days
• Spain*: Estimated Shipping Time: 2 – 5 business days
• Sweden: Estimated Shipping Time: 2 – 5 business days
• Switzerland: Estimated Shipping Time: 2 – 5 business days
• UK: Estimated Shipping Time: 2 – 5 business days

* The Canary Islands are outside of our shipping area

Shipping costs:

Free Standard Shipping from € 40.- total order value

Standard shipping in Austria: € 3.90 per parcel

Standard shipping in Germany:  € 7.90 per parcel
Express shipping in Germany: Direkt Kurierdienst: € 24.00 per parcel

Standard Shipping in other EU countries, Switzerland & UK:  € 12.90 per parcel
Express shipping in Slovakia & Hungary: Direkt Kurierdienst: € 24.00 per parcel
Express shipping in other EU countries: Direkt Kurierdienst: € 45.00 per parcel

During the holiday & busy season, packages may take up to 10 business days to arrive depending on the local postal office capacity.

Shipping time may vary due to product availability. Deep Nature Project GmbH reserves the rights to cancel orders should products not be available. In that case, customers will be informed.

In the event of canceled orders, our refunds take 5-7 business days to process, as all payments go through a payment gateway and it takes a couple of working days for settlement.

Please note that any taxes and customs fees in regard to your purchase are to be held responsible by the customer.

If you have any questions related to your delivery, our Customer Care team will be happy to help you at office@deep-nature.at